Custom CRM
One place for every customer, enquiry and conversation, organised around your sales and service process rather than a vendor's idea of one.
Custom CRM & customer portals
We build custom CRMs, customer and member portals, and the operations, case management and reporting systems behind them. Each one is designed around your workflows, processes and people, so you no longer have to adapt your business to a generic system. Frontier AI does the heavy lifting; senior engineers specify the work and review every line before it reaches you.
✓ Built around your workflow✓ Connects to what you keep✓ Yours to own
Capabilities
What we build
The systems a business runs on, each shaped around the people who use it every day.
Operations platforms
Bookings, requests, scheduling and the day-to-day running of the business, in one system your team shares.
Customer and member portals
Secure portals where customers or members see their own information, book, pay or raise requests, connected to the same data your team uses.
Case management
Structured workflows for sensitive work, with role-based access and complete audit trails, as in our regulated clinical platform.
Integrations
Connections to the systems you keep: Microsoft 365, payment providers, and specialist systems such as clinical records and laboratory systems.
Reporting and automation
Reports built from live data instead of exports, and routine steps that run on their own.
Close collaboration
No disappearing act. No big reveal at the end.
You have a direct line to the people building your product. We keep a regular contact rhythm, share progress in plain English and put working software in front of you early, so the result stays aligned as the brief evolves.
01
Direct contact with the senior team doing the work.
02
Frequent demos of real, usable progress.
03
Shared decisions while changes are still easy.
04
Clear next steps after every check-in.
“We work with you as one team, not across a ticket queue.”
The LiteByte approach
Project pulseThis week
In active build3 key moments. One aligned team.
Week progress
0%
MonPlan together
CompletedPriorities and decisions aligned
WedWorking build shared
In progressNew workflow ready to try
FriDemo, feedback, next steps
UpcomingReview booked with your team
You always knowClarity at every step.
What is done What is next What we need from you
Client voices
Good work should feel easy to work through.
“From the first conversation, the whole process felt straightforward and enjoyable. We always knew what was happening, what was coming next and where to give input.”
“Communication was clear throughout, and the frequent updates made progress easy to follow. LiteByte made a complex piece of work feel remarkably simple.”
“Working with LiteByte was genuinely easy and enjoyable. The team kept us involved with regular updates, listened carefully and communicated clearly at every step.”
Recent work
Explore all our work CRMs and portals we've built and shipped.
Every completed engagement is benchmarked against the typical agency quote for the same scope. Open a project for the full case study.
How it works
A written proposal, then a flat monthly rate.
Nothing is built before it's scoped, and nothing ships before it's reviewed.
Scope
Every engagement starts with a written proposal: what we'll build, when it lands, and the development and maintenance rates. Agreed before we begin.
Build
Frontier models produce at a pace no traditional team can match. Our engineers specify the work, direct it, and shape every output.
Assure
Line-by-line senior review, automated and manual testing, security checks. Nothing ships on trust alone.
Support
Deployment and continuing development use a flat monthly rate; once live, monitoring and maintenance move to a lower monthly rate.
Costs
What it typically costs
Every system is priced in a written proposal before work starts. These are the business systems we have delivered and measured.
£34,000–£35,000
Typical agency quotes, 2 measured projects
£4,000–£5,000
What they cost with LiteByte
- Chameleon Access: Connected Mobile & Web Platform Engineering. Typical quote £35,000; LiteByte £5,000, 5 weeks.
- Bantham Radar: Regulated Clinical Platform Engineering. Typical quote £34,000; LiteByte £4,000, 2 weeks.
- London Shoeshine: Website, Commerce & Operations CRM. Saved £8,000 and 2.8 months against the typical quote.
Typical jobs
- Spreadsheets and email threads → a custom CRM built around your sales process
- A customer portal on the same data your team uses
- An operations platform for bookings, requests and scheduling
- Case management with role-based access and full audit trails
- Connections to Microsoft 365, payment providers and specialist systems
Questions
Common questions
Is a custom CRM better than customising HubSpot or Salesforce?
Not always. If HubSpot or Salesforce fits your process with light setup, keeping it is usually cheaper, and we'll say so. A custom CRM earns its cost when you're paying for add-ons and seats to bend a product into shape, when your process is part of what makes the business different, or when the CRM needs to share data with a portal or operations system you also run.
How much does it cost to build a custom CRM?
On the CRMs and business systems we have measured, typical agency quotes were £34,000–£35,000, and we delivered them for £4,000–£5,000. Your price depends on the workflows, the integrations and how sensitive the data is. You get a written proposal with the scope, timeline and monthly rate before any work starts.
How long does it take?
It depends on the scope, which is why every engagement starts with a written proposal and timeline. Our measured business systems were delivered in five days to five weeks; the case studies above show the details.
Can it work with the tools we already use?
Yes. We regularly connect new systems to Microsoft 365, payment providers and specialist systems, so you keep what works and replace only what doesn't.
Who owns the software?
You do. You receive the intellectual property rights to the software we build for you.
What happens after launch?
Monitoring, maintenance and fixes continue at a lower monthly rate, with a written report and a strategy call every month.
